Terms of Service

1. Acceptance

By creating an account or using the Kellet service you agree to these terms. If you do not agree, do not use the service.

Kellet is operated by 7578776 CANADA INC., a federally incorporated Canadian company. In these terms, “Kellet”, “we” and “us” mean that company.

2. The service

Kellet is a self-imposed content-blocker administration app. It is single-user: you are the only administrator of your own devices, activity, and rules.

The blocking guarantees Kellet provides are best-effort. No content filter is perfect, and Kellet is intended as a self-commitment aid rather than a technical guarantee.

3. Service status

Kellet is early-access software under active development. Features change, defects are found and fixed, and behaviour you rely on today may work differently after an update.

Do not use Kellet in any situation where a failure, a false detection, or the loss of a file would cause you serious harm.

4. Your account

You are responsible for keeping your account credentials confidential.

You may close your account at any time. Deletion behaviour is described in the Privacy Policy.

5. Acceptable use

Do not use Kellet to monitor a person other than yourself. Kellet is single-user by design and any attempt to repurpose it for third-party surveillance is a breach of these terms.

Do not attempt to circumvent, disable, or attack the service infrastructure.

6. What Kellet does on your device

The Kellet agent is software you install on your own device. It runs with elevated system privileges, because that is what it takes to block applications and network traffic a browser extension cannot reach.

Detection uses machine-learning models. Those models are probabilistic: they produce false negatives, where something you wanted blocked is missed, and false positives, where ordinary content is flagged. Personal and family photographs are the most common false positive.

If you turn on scanning of stored files, the agent inspects images and videos already saved on the device. If you also turn on quarantining, the agent MOVES files it flags out of their original location into a protected folder that only Kellet can write to. Both are off by default. Check your settings before relying on that, particularly on a device running an older version of the agent.

A quarantined file is moved, not deleted, and can be restored from within the app for as long as the agent remains installed on that device.

REMOVING THE AGENT FROM A DEVICE DELETES ITS PROTECTED FOLDER AND EVERYTHING STILL INSIDE IT, INCLUDING ANY QUARANTINED FILES YOU HAVE NOT RESTORED. Restore anything you want to keep before you uninstall.

By enabling scanning or quarantining you accept that the agent will move files on your device based on an automated judgement that will sometimes be wrong.

7. Your files and your backups

Kellet is not a backup service. We do not keep a copy of the files on your device, and we cannot recover a file that has been removed from it.

You are responsible for maintaining your own backups. Before you enable scanning or quarantining, and before you uninstall the agent from any device, make sure anything irreplaceable is backed up somewhere Kellet does not control.

8. Fees and billing

Paid plans are billed through Stripe. Checkout, receipts, card changes, and cancellation are handled in Stripe’s billing portal; we never see or store your card number.

Every new account gets a 14-day trial with all features enabled. The trial begins when you create your account, and no card is charged during it.

When a trial ends without a plan, paid features stop on the trial’s expiry date. There is no grace period on a trial, and the agent stops enforcing on already-enrolled devices that day.

When a renewal payment is declined, the account keeps working for a 7-day grace period so the payment can be put right. Enforcement on already-enrolled devices continues throughout that window, and stops at the end of it if the payment is still outstanding.

Recurring plans renew automatically until cancelled. A lifetime purchase is a single payment that never renews. Lifetime is sold in limited batches and may be unavailable at any given time. Current prices are on the Pricing page.

Accountability partners are never charged for supporting someone else.

9. Warranty disclaimer

To the extent permitted by applicable law, the service and the agent software are provided “as is” and “as available”, without warranties or conditions of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted or error-free, that detection will be accurate, that every piece of unwanted content will be blocked, or that no ordinary content will be flagged in error. The multi-layer design is intended to reduce, not eliminate, exposure.

Nothing in this section removes or limits any right, warranty or condition that cannot be excluded under the consumer protection law that applies to you. Where that law gives you rights this section would otherwise exclude, those rights prevail.

10. Limitation of liability

To the extent permitted by applicable law, Kellet is not liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from use of the service, including lost profits, lost revenue, or loss of business.

To the extent permitted by applicable law, and except where the loss was caused by our gross negligence or wilful misconduct, Kellet is not liable for the loss of, corruption of, or inability to access any file or data on your device, including files moved, quarantined, or made inaccessible by the agent.

To the extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to the service is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred Canadian dollars.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or under consumer protection legislation that applies to you. If you are a consumer in Ontario, the substantive and procedural rights the applicable consumer protection legislation gives you apply despite anything in these terms.

11. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in it, without regard to conflict-of-laws rules.

The courts of Ontario have jurisdiction over any dispute arising out of these terms. If you are a consumer, this does not deprive you of the protection of the mandatory law of the place where you live, or of any right to bring proceedings there.

Before starting a formal claim, please contact us through the contact page. Most problems are faster to fix than to litigate.

12. Changes to these terms

We may update these terms from time to time. Material changes will be highlighted on the page or communicated to registered users where practical.

Changes apply from the date they are published and do not apply retroactively. The version in force when something happened is the version that governs it.

13. Contact

Questions about these terms should be sent through the contact page.